Course DTC-MB-200
Microsoft Dynamics 365 Customer Engagement Core Boot Camp

 

Course Description

 

In an accelerated learning environment, this Boot Camp covers the advanced topics that will help you prepare for Microsoft’s Dynamics 365  certification exam MB-200: Microsoft Dynamics 365 Customer Engagement Core.  

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This course incorporates content from Microsoft Official Courses (MOC):

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• MB-210T01: Dynamics 365 for customer engagement for sales

• MB-200T01: Dynamics: Power platform fundamentals

• MB-200T02: Dynamics: Power Platform Automation

• MB-200T03: Dynamics: Power platform integrations

• MB-200T04: Dynamics: Power platform test and deploy

 

Who Should Attend

Candidates for this exam are functional consultants who have access to the features and functionality of the enterprise licensed product. As a functional consultant, the candidate is aware of bundled versions of features but does not primarily work with these bundled products.

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Candidates are primarily responsible for configuring the system to meet client needs, performing design tasks related to implementing new features and functionality, and implementing and testing system changes.

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Candidates plan the functional design for solutions, implement an application lifecycle management (ALM) process, migrate data and objects from legacy and external systems, integrate Power Platform with other systems, and manage the Power Platform environment.

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Course Outline

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1. Dynamics 365 for customer engagement for sales

• Install and configure the application

• Identify common sales scenarios

• Complete a sales cycle

• Configure product catalog

• Manage customer records

• Utilize analytics tools with customer data

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2. Dynamics: Power platform fundamentals

• Platform Overview

• Data Modeling

• Model Driven Apps

• Canvas Apps

• Security

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3. Dynamics: Power platform Automation

• Platform Automation Overview

• Business Rules

• Workflows

• Business Process Flows

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4. Dynamics: Power platform Integrations

• Introduction to Integrations

• Integration with Office

• Managing Data

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5. Dynamics: Power platform test and deploy

• Manage Instances and Applications

• Manage Solutions

• Additional Deployment Considerations

• Documentation and Testing

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